Frequently asked questions
What form of payment do you accept?
We accept cash, Visa, MasterCard, American Express, Discover, and money orders. Online orders only accept Visa and MasterCard.
No CHECKS, due to the nature of turnaround on the packages we do not take checks.
Clerk Checks are acceptable.
Do I need to pay in order to photograph?
Yes! It is a one time event, only those who pay in full can take their Prom photos.
Do you offer any payment plans?
No, You may leave a card information as we process photo packages the next business day.
If declined or a balance is remaining:
Your photos will not begin the production process until your order is paid in full.
When will my order be ready?
Your portraits will be ready within 7 days after event and package is paid in full.
Packages are delivered to the school unless shipping was paid...
Then a tracking info will be emailed for all mailing updates.
Can I photograph with more than 3 people in packages A,B,C,D?
No, Packages A,B,C,D are for Couples or in 2's.
You must purchase a Buddy package or Pay the A,B,C,D package Plus $5 for each additional person in the photo after the 2 max.
The photos will be divided accordingly, you will not get to choose what pose goes to what print size due to the nature of the custom order.
For a Buddy package how do i fill-out the form?
You must collect $10 from each person who will photograph in the group.
Designate 1 person to fill-out the form under their name.
When distribution in school is announced that person will pick-up the envelope with all 2- sheets per person enclosed and distribute accordingly.
We will not process package if full amount is not paid.
If i am not satisfied with my package what can i do?
Due to the nature of the event money
is not refundable.
You may schedule a
re-take @ Fotorama Studio, Fotorama is not responsible for any expenses on make-up, Hair etc.
We can replace the package at no additional cost once retaken.
REFUNDS: If the exception is made, you will not receive the full amount, partial refund will be extended based on the manager's decision.