The Information We Collect
Fotorama Studio and it’s contractors collect your name, e-mail address, mailing address, shipping address, daytime phone number, credit card number, and expiration date for all orders. This allows us to process and fulfill your order. Fotorama Studio or its contractors receive and forward customer’s credit card numbers to our online payment processor using encrypted SSL or other encrypted communication. During your use of our Web site, Fotorama Studio and its contractors may also collect information which does not contain any of your personal identifying information. This information is collected in order to improve the content and functionality of this Website, and to better understand and serve our customers. This information may include what browser you are using, your IP address or other information. Fotorama Studio and its contractors may also place “cookies” on your computer’s hard drive during your use of our Website. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storage of items in your shopping cart between visits. Most Web browsers automatically accept cookies, but in most cases you can change this option in your Web browser.
The Way We Use Information
Personally identifiable customer information is used only to complete your order. Except for disclosure required for processing or shipping your order Fotorama Studio does not share your information with outside parties.
Our Commitment to Data Security
When placing orders, Fotorama Studio and its contractors offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to our contractors or to Fotorama Studio .
All photographic images created by Fotorama photographers are owned and copyright protected by Fotorama Studio. Except as specifically authorized through the sale of a product or service, or on a written release signed by us, photographic images and information from this site may not be reproduced in any way. All Photographs © FOTORAMA Studio
Returns and Refund
If you are not satisfied with the quality of any product you purchase on this website, simply return it within 15 days of purchase undamaged (should not show proof of wear or tear) and we will either replace the product at no cost to you or refund the original purchase price. We will refund your account or reprint your photos when we receive your return you may mail back to us or drop off to our Studio. If you are not satisfied with the pose you may request a retake of your photo. If you do not like to pose chosen for you due to no pose selection submitted to us on time for processing Fotorama is not responsible for replacement of package, you may place an additional order with the pose you desire.
Orders, Availability and Delivery
When you place an order for photo packages, our acceptance of your order occurs when your credit card is charged. Until then we reserve the right to cancel your order. Our ability to supply the selected products to you is subject to availability and we reserve the right to limit quantities of products we supply, to divide orders and fulfill partial orders; and to revise or terminate products and special offers. We will charge your credit card only to the extent that we are able to deliver the products to you as ordered. We will do our best to deliver your purchases in a timely manner, but we cannot guarantee that there will be no delays in delivery, and we accept no liability or responsibility for delays caused by circumstances outside of our reasonable control. Any product including Frame cannot be shipped, please pick up at our Studio.
Upon placing your order for photo packages Address provided via Phone must be clearly stated, If package is not reached to you within 3 Weeks, Mail is returned to Fotorama due to non delivery within 2 Months, Please call if at this point you have not received your order to verify address was confirmed.
Online orders mail out within 2 Weeks Call Fotorama Studio with your Order # for order status.
During Busy Seasons packages may take up to 2-3 weeks to Ship. All Framed products do not apply the standard Shipping option, Items with Frame MUST be picked up @ Fotorama Studio or pay the premium shipping fee , Delivery may be purchased at an additional charge (prices vary by location.) delays in delivery may vary based on routes.
All shipping includes tracking unless delivering personally by a representative.
Prices and Payments
Posted prices are exclusive of sales tax and do not include shipping and handling charges, which vary based on your location and the products selected. Prices are subject to change at any time without notice.
Storage and Photo Availability
Your initial access code will be valid for approximately ninety days after it is initially delivered to you. Once you use this access code to claim your photos, the access code will be invalid for any further use. Your photos will be available on this site for viewing and purchase for a limited amount of time. Once the offer period has ended, they will be permanently deleted.