If you are not satisfied with the quality of any product you purchase on this website or on Picture Day, simply return it within 15 days of purchase complete & undamaged (should not show proof of wear or tear) and we will either replace the product at no cost to you or a partial refund once quality has been determined to not be of our standard (refund does not apply for disputes due to change of pose).
We will refund only in the case product is damaged to no repair to your account or reprint your photos when we receive your return. You may mail back to us or drop off to our Studio.
If you are not satisfied with the pose you may request a retake of same pose. If you do not like to pose chosen for you Fotorama is not responsible for replacement of package due to multiple poses photographed for online purchase purposes only. A standard pose is selected for your package by Fotorama Studio, you may place an additional order with the pose you desire at full price.
If package has been received but not your desired pose, due to the nature of the event money is not refundable, If agreement is reached with owner only partial refund will be extended for processing fee's.